Presentation Of A Male Caller Contacted - 768 Words

A male caller contacted CCC numerous times between April 12, 2016 and April 21, 2016 and used the clients information to access their account information, create online profiles, request distributions and add EFT instructions. From April 12, 2016 through April 21, 2016 2016 CCC received several telephone calls (voice was male) identifying as the client who provided account verification to pass security. The caller requested the account value, online password, amount available for withdrawal, and withdrawal form. The caller changed the banking instructions to a Sun Trust Bank. The caller requested 30k to be sent to SunTrust bank, form fax, and called back to request status and processing times. The caller requested to know if the Sun Trust bank would be used On April 12, 2016 CCC received several telephone calls (voice was male) identifying as the client who provided account verification to pass security. The caller requested the account balance and requested online assistance. CCC was able to reset the password and assist the caller with accessing the account online. The caller also requested to know available withdrawal amount. On April 13, 2016 CCC received several telephone calls (voice was male) identifying as the client who provided account verification to pass security. The caller requested to know available amount to withdrawal and requested a withdrawal form. The caller requested a withdrawal in the amount of $33000. Due to the size of the withdrawalShow MoreRelatedResearch Fundations5609 Words   |  23 Pagesdetermine an approximate total cost of $3000 to conduct the survey (Survey cost comparisons, 2007). Hourly cost per survey agent:    $25 Call attempts per agent per hour:   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   40 Percentage of callers reached: 25% Percentage of callers agreeing to surveys: 25%    Total customers contacted:   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   10 Total surveys taken:   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   2.5 Estimated cost per response:    $10 Hypothetical Results The proposed plan will determine the cause of the recent decline in level ofRead MoreSSD2 Module 1 Notes31223 Words   |  125 Pagesof Human communication: Verbal or oral, nonverbal and written. Verbal/Oral Communication - This type of communication relies on word, visual aids, and nonverbal elements to convey the meaning. Oral communication includes discussion, speeches, presentations, interpersonal communication and many other varieties. In face to face communication, the tone of voice and voice tonality play a significant role, and may have a greater impact on the listener than the intended content of the spoken words. NonverbalRead MoreDeveloping Management Skills404131 Words   |  1617 PagesConflict 373 PART III GROUP SKILLS 438 8 Empowering and Delegating 439 9 Building Effective Teams and Teamwork 489 10 Leading Positive Change 533 PART IV SPECIFIC COMMUNICATION SKILLS 590 591 Supplement A Making Oral and Written Presentations Supplement B Conducting Interviews 619 Supplement C Conducting Meetings 651 Appendix I Glossary 673 Appendix II References 683 Name Index 705 Subject Index 709 Combined Index 713 iii This page intentionally left blank CONTENTS PrefaceRead MoreManaging Information Technology (7th Edition)239873 Words   |  960 Pagesstate-of-the-art IS management practices. †¢ The total number of chapters has been reduced from 17 to 15 to better match the semester schedules of many of our textbook adopters. †¢ Overall topical coverage has been retained, but we have reduced some presentations of the content as follows: †¢ Chapter 2 (Computer Systems) includes content from separate chapters on computer hardware and computer software in the sixth edition. †¢ The content from Chapter 13 of the sixth edition has now been incorporatedRead More_x000C_Introduction to Statistics and Data Analysis355457 Words   |  1422 Pagesthe usual instructor supplements such as a complete solutions manual and a test bank, the following are also available to instructors: An Instructor’s Resource Binder, which contains additional examples that can be incorporated into classroom presentations and cross-references to resources such as Fathom, Workshop Statistics, and Against All Odds. Of particular interest to those teaching Advanced Placement Statistics, the binder also includes additional data analysis questions of the type encounteredRead MoreProject Managment Case Studies214937 Words   |  860 Pagesare the same today as they were twenty years ago. Unfortunately we seem to be repeating several of the mistakes made previously. Recommendations for enhancements and changes to future editions of the text are always appreciated. The author ca n be contacted at Phone: 216-765-8090 e-mail: hkerzner@bw.edu Harold Kerzner Baldwin-Wallace College Part 1 PROJECT MANAGEMENT METHODOLOGIES As companies approach some degree of maturity in project management, it becomes readily apparent to all that someRead MoreHuman Resources Management150900 Words   |  604 Pagesenforcement officers has some real advantages, yet making the transition to that more diverse workforce has presented some challenges. Recently, a suspect was handcuffed in front of his three young children and became agitated, demanding an apology. The male deputy who handcuffed him was not in the mood for debate, and the atmosphere grew very tense. Fifteen-year police veteran Cheryl Peck stepped in and calmly pointed out, â€Å"Look, we don’t know you. We don’t know what your intentions are.† Peck’s wordsRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesperformance. All the resources you need for course success are in one place—flexible and easily adapted for your course exper ience. Instructor’s Resource Center At www.pearsonhighered.com/irc, instructors can access a variety of print, digital, and presentation resources available with this text in downloadable format. Registration is simple and gives you immediate access to new titles and new editions. As a registered faculty member, you can download resource files and receive immediate access and instructionsRead MoreAccounting Information System Chapter 1137115 Words   |  549 PagesSeveral articles addressing this topic have appeared in Strategic Finance and the Journal of Accountancy. 1.2 Adapted from the CMA Examination a. Identify and discuss the basic factors of communication that must be considered in the presentation of the annual report. The annual report is a one-way communication device. This requires an emphasis on clarity and conciseness because there is no immediate feedback from the readers as to what messages they are receiving. The preparer must